Return-Policy

Full Return Policy

We want happy customers!

If, for whatever reason, you are not completely satisfied with your purchase, your items may be returned for a full refund within 14 days of receipt of shipment for our online orders.

Refunds, returns or exchanges will be accepted on the following items:

Salt and salt sets, if not tampered with or used.
Spice mixes, if not tampered with or used.

Returns with a gift receipt will be refunded to the person receiving the gift in the form of a store credit.

Returns

To return item(s), please follow the instructions below:

Send back your item(s) to Sicilian Sea Salt along with the packing slip that accompanied your order. Please note that we do not currently pay for return shipping.
Note the reason for the return on the packing slip.
Ship the package with your item(s) to the following address:
- Sicilian Sea Salt
- 3324 E Ray Rd.
- #624
- Higley Pointe, AZ 85236

Once your return is received, the item(s) will be inspected for defects or damage. Returned items must be in good, sellable condition to qualify for a refund.

A refund will be issued in the amount of the returned (items) in the original form of payment to the original customer within 3-4 business days, less shipping costs. Shipping costs will not be refunded. You will be notified via email when your refund is processed.

Incorrect, Defective or Damaged Items

If you were shipped the wrong item, your items are defective, or your merchandise was damaged in transit, please save the original packaging and contact our Customer Service Team at help@sicilianseasalt.com with the following information:

Subject line Help for Order #XXXXXX
Photo(s) of incorrect, defective or damaged product(s)
Contact number

Once your email has been received, we will work with you to get a replacement item ASAP. Unfortunately, we are unable to replace your item(s) without photo documenting the wrong, damaged or defective product. Please do not throw away your wrong, damaged, or defective item without first notifying us. After evaluating your incorrect, damaged or defective product, we will ship a replacement item. You will be notified via email when your replacement is shipped. Thank you for your understanding!

If you have any questions about our return policy, please email us at help@sicilianseasalt.com or call us at 480-508-2266. We will get back to you!

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Site Content

Shipping Types

Our products are delivered in the following ways:

Front Door Parcel Delivery (e.g., UPS, USPS, and Fedex) to your delivery address
You can choose your way of how you want your salt shipped during the payment options.
Free shipping for any online order.
Pickup from a local store (coming in the future).
After you pay you will receive an email with the shipping information. You will receive an email notification when your order shipped with tracking information..

Our commitment to help save the planet and sustainability

Our products are all recyclable. We ship using paper products which were made with recycled materials. The glass jars we package our salts in can be re-used or recycled.

Our salt is sustainably harvested from the sea as it has been for thousands of years.

Return Policy