Full Return Policy
We want happy customers!
If, for whatever reason, you are not completely satisfied with your purchase, your items may be returned for a full refund within 14 days of receipt of shipment for our online orders.
Refunds, returns or exchanges will be accepted on the following items:
- Salt and salt sets, if not tampered with or used.
- Spice mixes, if not tampered with or used.
Returns with a gift receipt will be refunded to the person receiving the gift in the form of a store credit.
Returns
To return item(s), please follow the instructions below:
- Send back your item(s) to Sicilian Sea Salt along with the packing slip that accompanied your order. Please note that we do not currently pay for return shipping.
- Note the reason for the return on the packing slip.
- Ship the package with your item(s) to the following address:
- Sicilian Sea Salt
- 3324 E Ray Rd.
- #624
- Higley Pointe, AZ 85236
Once your return is received, the item(s) will be inspected for defects or damage. Returned items must be in good, sellable condition to qualify for a refund.
A refund will be issued in the amount of the returned (items) in the original form of payment to the original customer within 3-4 business days, less shipping costs. Shipping costs will not be refunded. You will be notified via email when your refund is processed.
Incorrect, Defective or Damaged Items
If you were shipped the wrong item, your items are defective, or your merchandise was damaged in transit, please save the original packaging and contact our Customer Service Team at help@sicilianseasalt.com with the following information:
- Subject line Help for Order #XXXXXX
- Photo(s) of incorrect, defective or damaged product(s)
- Contact number
Once your email has been received, we will work with you to get a replacement item ASAP. Unfortunately, we are unable to replace your item(s) without photo documenting the wrong, damaged or defective product. Please do not throw away your wrong, damaged, or defective item without first notifying us. After evaluating your incorrect, damaged or defective product, we will ship a replacement item. You will be notified via email when your replacement is shipped. Thank you for your understanding!
If you have any questions about our return policy, please email us at help@sicilianseasalt.com or call us at 480-508-2266. We will get back to you!
Sign up for our mailing list.
When you sign up you will be the first to learn about new products, recipes, or special offers and sales.